The agent should be able to ensure timely and professional responses to all complaints, requests and queries received, support and guide customers on the following aspects
Offer Technical Support via Network under:
Hardware & Software
Tablets & Mobile Devices
Networking Devices
Peripherals inclusive of Printer & Home theatre entertainment
Malware removal & PC Optimization:
PC Scan & Malware Removal
Install Antivirus software & update security patch
Email & Configuration…
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