– Any graduate with minimum 3 years including 2 years as a Voice and Accent Trainer in a reputed organization.
– Experience as a Team Leader for US Process would be another advantage
– Experience with BPO/ITES is preferred.
– Excellent presentation, written and verbal communication skills.
– Must be detail oriented, abundant patience
– Good Leadership and people management skills are required.
– Strong computer skills, knowledge of MS Office with an emphasis on PowerPoint and Excel
– Willing to work in night shifts.
Responsibilities:
– Conduct detailed Voice & Accent and culture training (US clients) while keeping trainees alert and motivated
– Handling end to end activities in Voice Training & support in KM activities
– Work in collaboration with Operations to identify training needs and can work towards betterment of process.
– Develop Training material in the form of manuals and modules
– Provide Voice support for Hiring of voice resources.
– Monitor Voice calls and give proper feedback.
– Completion of Projects within the allotted deadlines
– Prepare and implement CST program and ongoing Voice training activities across calling processes.
– Must have experience in Voice Training role with direct responsibility.
– Aligning Training initiatives with business objectives to facilitate achievement of immediate and long term employee development objectives.
– Completion of Projects within the allotted deadlines
– Review & recommend improvement of training content on a quarterly basis
Interview dates:- Monday to Saturday
Venue address:- Plot no-48, Mega Hills, Ayyappa Society
Landmark: Metropillar-34, Lane beside BATA showroom, Near Madhapur petrol Pump.
http://bit.ly/2xDrULY
Contact :- 7675960891, 8886948653
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