Telephone service bookings
Greet visitors warmly and make sure they are comfortable
Ensure reception area is tidy
Ensure pleasant music, videos, Ayurveda history is played inside center every time
Checking towels cleanliness before giving to customers
Assign Therapist to booked services depending on customer treatment
Coordinate office activities.
Contacting old customers for enquiry regarding their health status and recommend consultations and treatments and products to them
Pre bookings and card holders service follow-ups
To ensure that queries are responded to within our agreed response time
To ensure the best Customer Care experience is given to all customers
Ensure to maintain excellent quality of the calls
Effective Coordinating across various teams for timely/quality delivery
Ensure Increase in the customer flow
Ensure Proper Documentations maintained (customer data, attendance, stock list, card holders list)
Validating discounts coupons issued to customer
Ensure Credits & Collections targets are achieved
Maintain the relationship with customer to generate new business (feedback data, health quote, messages, wishes on occasions to be sent through mails and messages)
Timely & accurate updating of daily stock, sales and customer report to management
Build Customer Service Strategy & Way Forward
Educating customers about services- regarding membership cards and there benefits
Monitoring product display inside outlet
Sale of products available
End of the day petty cash and sales update
Per day therapist service and no. of OTs done by each therapist record maintenance
Swipe machine settlement check end of the day
Update appointment calendars.
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