• Define and document customer business functions and processes
• Identify and define business needs and objectives, current operational procedures, problems, input and output requirements and levels of systems access after consulting with functional unit management and personnel
• Use activity diagrams, use cases, scenarios, business analysis, flowcharts, document analysis, requirements workshops, surveys, site visits, business process descriptions, interviews, and workflow analysis to Induce and manage requirements
• Gather information from multiple sources and critically evaluate it, reconcile conflicts, disseminate high-level information into details and distinguish user requests from their true needs
• Establish the technical vision and analyze tradeoffs between usability and performance needs by teaming up with developers and subject matter experts
• Communicate and collaborate proactively with external and internal customers to analyze information needs and functional and non-functional requirements
• Improve systems by studying current practices; designing modifications
• Recommend controls by identifying problems; writing improved procedures
• Liaison between technology teams, support teams and business units
• Participate in user acceptance testing and undertake the functionality testing of new system
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